At Code Hive, we recognise the challenges developers face and are committed to providing reliable, professional assistance to help overcome technical hurdles. This Developer Assistance Policy outlines the scope, terms, and conditions of our support services for development projects.

1. Scope of Assistance

Our Developer Assistance services are designed to provide solutions for:

• Bug Fixes: Resolving issues in code that affect functionality.

• Code Review: Analysing code for efficiency, structure, and potential improvements.

• Integration Assistance: Support for integrating third-party tools, APIs, or services.

• API Setup: Configuring and implementing APIs to ensure seamless operation.

• Other Challenges: Addressing additional development-related issues as requested.

2. Eligibility

• Developer Assistance services are available to individuals or teams working on projects requiring technical expertise.

• Support is offered for issues within the scope of CodeHive.digital’s expertise and tools.

3. Request Process

• Developers must submit a Developer Requesting Assistance form detailing their project and specific challenges.

• Requests will be reviewed within 2-3 business days, and developers may be contacted for clarification or additional information.

4. Cost and Payment

• Assistance services are provided at an additional cost, based on the scope and complexity of the request.

• A quote outlining the estimated cost, timeline, and support details will be provided before work begins.

• Payment must be made in full before assistance is delivered.

5. Limitations

CodeHive.digital’s assistance services do not cover:

• Projects outside the defined scope of expertise.

• Issues arising from improper use, unauthorized modifications, or third-party software conflicts.

• Long-term maintenance or ongoing development tasks (available as separate services).

6. Confidentiality

We understand the importance of protecting intellectual property. All project details and uploaded materials provided during the assistance request will be handled with strict confidentiality.

7. Changes to Policy

CodeHive.digital reserves the right to update or modify this policy at any time. Updates will be effective upon posting to our website.

8. Contact Information

For questions or inquiries about Developer Assistance services, please contact us at support@codehive.digital