Installation and Support Policy
At CodeHive.digital, we are committed to providing seamless installation services and reliable technical support to ensure customer satisfaction. This policy outlines the terms and scope of our installation and support services.
1. Installation Services
Free Installation: All purchases from include free installation services for the product.
Installation is limited to the original features and functionality of the purchased product. Customizations are not included in this service but can be requested separately.
Customers must provide accurate details and necessary access credentials to facilitate the installation.
2. Technical Support Coverage
Eligibility: Free technical support is available exclusively for products purchased from
Scope of Support:
Fixing bugs and addressing issues with non-functional code.
Guidance on using or implementing the purchased product as intended.
Exclusions: Technical support does not cover:
Issues caused by third-party modifications or integrations.
Customizations or deployment beyond the original product scope (available as a paid service).
Server-related issues or configurations unrelated to the purchased product.
3. Support Process
Customers can request support by contacting support@codehive.digital with a detailed description of the issue.
Our team aims to respond within 24 business hours and resolve most issues within 3-5 business days, depending on complexity.
4. Limitations
is not responsible for issues arising from improper use, unauthorized modifications, or failure to meet system requirements.
We reserve the right to deny support services if the product was not purchased directly from or if it violates licensing agreements.
5. Changes to Policy
reserves the right to update this policy at any time. Updates will be posted on our website and will take effect immediately.
6. Contact Information
For installation or support inquiries, please contact us at support@codehive.digital
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