At CodeHive.digital, we prioritize customer satisfaction and aim to deliver high-quality products and services. Our refund policy ensures transparency and fairness for all purchases.

1. Eligibility for Refunds

Refunds will only be considered under the following conditions:

• The product has critical issues that prevent functionality and cannot be resolved through technical support.

• The product was purchased directly from CodeHive.digital

2. Non-Refundable Items

Refunds are not available for:

• Products purchased after the 30-day download access period has expired.

• Customization and deployment services, as these are tailored to individual customer requirements.

• Issues arising from third-party modifications or changes to the product.

3. Refund Request Process

To request a refund:

• Submit a detailed explanation of the issue to support@codehive.digital within 14 days of purchase.

• Our team will evaluate the request and respond within 7 business days.

• If approved, refunds will be processed using the original payment method within 10 business days.

4. Scope of Refunds

Refunds will only cover the original purchase price of the product. Additional costs, such as customization or deployment services, are non-refundable.

5. Technical Support Before Refund

We offer free technical support to resolve bugs and non-functional code. Refunds will only be issued if the problem cannot be fixed by our support team.

6. Changes to Refund Policy

CodeHive.digital reserves the right to update or modify this policy at any time. Any changes will be posted on the website.