Last Updated: Monday, May 5, 2025
At CodeHive Digital, we are committed to providing reliable support to ensure a smooth experience for our customers. This policy outlines the scope of our support services and response times.
1. Standard Support Services
We offer assistance with:
- Item Delivery & Access – Ensuring customers receive the latest version of their purchased item.
- General Troubleshooting – Helping with installation issues, functionality concerns, and basic inquiries.
2. Developer Support Service (Additional Fees Apply)
Our team provides professional developer support, including:
- Installation Assistance – Helping set up the purchased item for seamless operation.
- Customization – Tailoring features, design, and functionality to meet specific needs.
- Integrations – Assisting with third-party service connections and software compatibility.
- Consultations – Offering expert guidance on best practices and advanced configurations.
Pricing for developer support is quoted on request, and customers can contact support@codehive.digital for details.
3. Support Availability & Response Time
- 24/7 Support: Our team is available around the clock to assist customers.
- Response Time: Due to high volumes of support requests, customers can expect a response within 3–6 hours.
4. How to Contact Us
Customers can reach our support team at support@codehive.digital for any inquiries or assistance.
We appreciate your patience and look forward to supporting your digital projects!